Privacy Policy

At Fairtrade Ireland, we are committed to respecting and protecting your privacy.

This privacy notice explains where we collect your personal information, how we use it and how we keep it safe and secure. As a valued supporter, we will always be transparent about how we use your information, and will only use it in ways you would reasonably expect. We take data protection very seriously. We make it a priority to ensure that we have the right level of controls, interventions and processes in place to keep your personal information safe.

Whether you’re a member of a Fairtrade town, a school teacher, or supporter, we want to ensure you receive the right communications for you.  

Please read our privacy notice carefully. By providing us with your personal information, you consent to the use of it in accordance with the conditions of this notice. In keeping with data protection legislation, we will not hold your personal information for longer than is necessary.

We may update this notice from time to time. If we make any significant changes, we will either get in touch to let you know (if we have your permission to contact you) or highlight the changes on our website and on this page.

If you have any questions about this privacy notice, please email us at

Fairtrade is a movement for change that works directly with producers, businesses, consumers and campaigners to make trade deliver for farmers and workers. Fairtrade is a global movement with a strong and active presence in Ireland, represented by Fairtrade Ireland.

The international Fairtrade system (of which Fairtrade Ireland is a member) works on behalf of farmers and workers to drive sustainable livelihoods, empower producers and workers, and make trade fair.

Find out more information about Fairtrade Ireland.

We collect your personal information in the following ways:

When you give it to us directly

You may have provided us with your personal information directly. Examples include:

  • In person or through the post 
  • Enquiring about Fairtrade through our website or by telephone
  • Through social media
  • Taking one of our campaign actions
  • Signing up to receive our newsletters
  • Telling us about a Fairtrade event you’ve organised
  • Applying for (or renewing) your Fairtrade community status, or school
  • Responding to product promotions, ordering resources or making a purchase from our online shop
  • Applying for a job or volunteering with us

When you give it to us indirectly

Your information might be shared with us through independent third-party interactions. For example, through agencies, we develop campaigns like our Advent Calendar with.  These third parties will only provide us with your information if you have given your permission for it to be shared with us.

Occasionally we might work with trusted partners or suppliers who work with us or on our behalf and who may ask you to provide your information under our instruction. This will remain within our privacy notice; your personal information will come through to us and won’t be held with the third party (for example, when you order resources from our online shop).

When you engage with Fairtrade Ireland’s social media accounts, we might also obtain your personal information through your use of platforms such as Facebook, Twitter, Instagram or LinkedIn, depending on your settings or the privacy notices of these social media and messaging services. To change your settings, please refer to their privacy notices which will tell you how to do this.

When you visit our websites or social media

When you visit our websites, we gather general information about how you use them, as well as information about the type of device you are using to access them (e.g. phone, tablet, PC). This data helps us to create a better online experience for you; for example, make it easier for you to find what you’re looking for or fix elements that make the website difficult to use.

We use cookies (text files that a web browser stores on your device which track, save and store information, and may or may not expire when you close your browser) to understand how you interact with our website and help improve how it works.

How do you disable cookies?

In Internet Explorer, click on Tools, then on Settings, then on the Privacy tab. Use the slider bar to select the level of privacy you want.

In Firefox, click on Tools, then on Options, then on Privacy, then on the Cookies tab. From this menu, you can choose your level of Privacy.

You can find more detailed information on disabling cookies at

When your information is available publicly

We may gather this information from online articles and newspapers, and social media platforms such as Facebook, LinkedIn, Twitter or Instagram. This information is only accessible based on the permission you give through these services. If you are unsure about what these permissions are, or would like to change them, check the privacy notices on their websites.


We collect relevant personal information depending on the interaction you have with us. This might include (but isn’t limited to) your title, name, contact details how you choose to support us, for example: taking a campaign action, organising events, , ordering resources, signing up to receive our email newsletters, taking part in competitions or surveys, registering to come to events or engaging with us through our social media pages

Personal information is anything that can be used to identify you as an individual. It can include your name, email address, postal address, telephone number, bank account details, credit/debit card details


We collect information in relation to the interactions around the Fairtrade School programme. This covers a variety of different activities from sharing details of a schools’ Fairtrade procurement, details of lesson plans and images of Fairtrade events. For each of the schools who register with us, we ask for up-to-date contact details and the school name and address. Although this information will not be shared, we may contact the school to ask if we can share details or photos of an event as a case study on our website, in print material or newsletters. However, we will not do this without first obtaining additional permission and we do ask that no images or personal information of students are uploaded onto the portal without permission from a parent or guardian.

Children’s data

When you register with us, you are stating that you are over 18 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true.

Universities and colleges 

We collect information in relation to the Fairtrade Universities and Colleges Programme. This includes contact details for each institution, information about events, activities and teaching and procurement figures in relation to Fairtrade products. This information will be held for the duration of an active College/University and for two years afterwards in case of renewal. Following this, all personal and financial details will be removed from our records. Although this information will not be shared, we may contact the institutions to ask if we can share details or photos of an event as a case study on our website, in print material or newsletters. We will also maintain a separate newsletter database.

Fairtrade Communities (Towns, Villages, Cities etc.) 

Personal information collected from members of Fairtrade Community Steering Groups, is the same as Supporters (see above). Key contacts for Steering Groups who receive additional communications related to the group’s status are nominated at the point of registering, applying or renewing Fairtrade status, but can be amended at any time by phone or email. Frequently, additional personal information of steering group members or other individuals supporting your campaign locally is collected indirectly through applications and renewals of your group’s Fairtrade status. This information is stored securely and treated in strict confidence as per this notice, and only additional personal information that enables us to better understand your role and the activities of the group in relation to its Fairtrade status as awarded by the Foundation, is kept.

Credit, debit card payment information

If you use your credit or debit card to buy something from our online shop, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard (PCI DSS). To find out more about PCI DSS standards, visit their website at Following the completion of your transaction, card details and validation codes are securely destroyed once the payment or donation has been processed.

We may use your personal information in the following ways:

  • To provide support in relation to our services, products or other information requested by you, or in relation to correspondence entered into with us. For example, we use your personal information to look into, and respond to, enquiries, complaints, legal claims or other issues. 
  • To process shop orders (as well as send them), donations, as well as to verify any transactions entered into with us.
  • To administer events, online orders, donations or any other support required or where required or authorised by law to do so.
  • We use your information to keep a record of your relationship with us and for administrative purposes (such as our accounting and record-keeping). We also use your personal information to advise you on updates and changes to our services or policies.
  • If you enter personal information into a form on our website (such as a campaign action, or purchase) and start but don’t complete it, we may send you an email to check and see if there is any help we can give or any problems you encountered.
  • To update you on our work at Fairtrade, and the difference your support is making to farmers and workers around the world.
  • To ensure we know how you prefer to be contacted.
  • For marketing, or campaigning (e.g. raising awareness, inviting you to events, sharing posts, signing campaign actions,) by mail, email, phone or social media to send you information about our latest news, campaigns and occasional fundraising activities. 
  • We also use personal information to administer employment, volunteering and internship applications.

Legal basis for processing personal information

  • When sending marketing information via email to you as an individual, we will only do so with your consent. This may include information about our campaigns, and our work. 
  • When sending information by post, we rely on ‘legitimate interest’ legal basis, sending information we consider may be relevant and of interest to you based on your previous interest in the Fairtrade Ireland’s overall work to change unfair trade. We will make it easy for you to opt-out of postal communications at any time if you wish.
  • If you would prefer we do not use your personal information in this way, or want to change the way you hear from us, please email us at or call office on 01 475 3515 9am and 5pm, Monday to Friday.
  • We may occasionally invite you to participate in surveys or research about Fairtrade. We will explain how we will use the answers and data you provide when we ask you to participate.

Below is an explanation of how we use your personal information if you are associated with Fairtrade as a community, , school, university group or business.

Communities, Schools, Universities and Colleges

If you are the key contact for a Community, Fairtrade School, University or College group, we will send you information about your type of group and any award scheme that you are involved with unless you specifically ask us not to, or notify us of a new key contact. We will provide information about the award process, progress of your application and send reminders about when your award is due to be renewed. We will also send you communications that we think may be of interest to award holders, such as information about new resources and newsletters. A key contact at a school should always be a member of staff rather than a student.

If you are a key contact for a Fairtrade Community group (Town, City, Village), and have given us explicit consent, we may share your contact information with other individuals or organisations in your area that wish to support Fairtrade or your group’s activities. For example, other supporters or organisations in your area who wish to support Fairtrade campaigning or journalists wishing to promote your group’s activities. You are not obliged to grant this permission, and it can be revoked at any time.


We may process your personal information for our legitimate business interests, which pertains to any activity which is mutually beneficial for ourselves as a service provider and you as an end user. For example, we have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that is tailored to your interests. You have the right to object to your data being processed if you wish – if so, please email us at To find a more detailed explanation of ‘legitimate business interests’ read the Guidance on the use of Legitimate Interests under the EU General Data Protection Regulation.

  • At Fairtrade Ireland we take data protection very seriously. We make it a priority to ensure that we have the right level of controls, interventions and processes in place to ensure we keep your personal information safe. However, the nature of information transfer – particularly online – is never fully secure, so we cannot guarantee the complete security and protection of it when it is outside of our control. Once we have your personal information, we do everything in our power to ensure that we have the systems and processes in place internally to safely send it where and when required to our partners (see the where we collect personal information section of this notice).
  • As mentioned above, only authorised staff have access to your personal information. They are trained and understand the policies, processes and protocol for keeping it safe.
  • There are times when our emails to you or our website may contain links to other external sites. We try to ensure that these organisation’s sites are respectable, but we are not responsible for their privacy policies. There may be information that can personally identify you. Check their privacy notice to learn more.
  • Sometimes, some of our suppliers operate outside the European Economic Area (EEA). Although they may not be subject to the same data protection laws as companies based in Ireland, we will do our utmost to make sure they are compliant in accordance with Irish data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
  • We will comply with legal requests to disclose your details as permitted by law to the police, Government and regulatory bodies or legal advisors if required.

We will retain your personal information as long as reasonably necessary for the relevant activity and relationship you have with us, as well as for any legal or regulatory requirement.

If you request that we stop sending you marketing, campaigning or fundraising communications we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.

Data protection legislation allows you to request a copy of the personal information relating to you which is kept by Fairtrade Ireland. Please email us at if you would like to submit a request.

If you would like to:

  • Tell us that your contact details have changed
  • Advise us that we have incorrect, out-of-date or inaccurate details for you
  • Ask us to stop sending you information or communications
  • Have your details removed from our database

Please email us at or call our office on 01 475 3515 between 9am and 5pm, Monday to Friday.

We endeavour to amend or update your contact details and communications preferences as soon as possible after you make your request, however you should expect the approximate time-frames for the changes to be made:

  • Email and phone – 7-14 working days from receipt of your request 
  • Post – 28 days from receipt of an opt-out or do not post request. This is due to the production times of postal communications, though we would expect this to be shorter

We will regularly review and update our privacy notice at our discretion. Any significant changes to the way we treat your personal information will be made clear on our website and/or we may contact you directly if possible. Any changes posted after these changes or updates will be taken to mean you are in agreement with these changes. Ensure you keep up to date with our privacy notice intermittently, or any time you provide personal information.

This privacy notice was last updated in May 2018. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Fairtrade Ireland’s websites to submit personal information to us.

If you have any questions, please email us at